As the Super Admin, you have full control of the Wagtiva platform — from user management to marketplace operations.
This role ensures safety, compliance, scalability, and smooth performance across the entire ecosystem.

👤 User & Role Management

• Multi-Role Control: Manage Pet Owners, Service Providers, Moderators, and Staff accounts.
• KYC & Verification: Approve service providers (ID/license checks).
• Access Permissions: Define roles, privileges, and feature-level access.
• Account Lifecycle: Suspend, ban, or reinstate accounts instantly.

🛒 Marketplace & Service Management

• Product Control: Approve or reject products, services, and subscriptions before publishing.
• Commission & Pricing Rules: Configure platform take-rates, fees, and revenue share.
• Inventory Monitoring: Track product availability and supplier feeds.
• Featured Listings: Highlight premium providers, products, or partners.

📊 Analytics & Reporting

• Real-Time Dashboard: View active users, bookings, orders, revenue, and retention metrics.
• Custom Reports: Generate CSV/Excel reports for investors, audits, and performance tracking.
• AI-Driven Insights: Predict churn, track fraud risk, and analyze popular services.
• Crowdfunding Analytics: Track backer contributions, perks claimed, and campaign ROI.

🤖 AI & Content Moderation

• Community Oversight: Manage flagged posts, comments, and memorials.
• Dating & Memorial Safety: Approve/review sensitive content with AI pre-screening + human oversight.
• AI Symptom Checker Knowledge Base: Update and audit medical guidance sources.
• Policy Enforcement: Automatic blocking of banned words, explicit media, or unsafe recommendations.

💵 Payment & Subscription Management

• Multi-Gateway Support: Oversee Stripe, PayPal, and regional payment integrations.
• Revenue Tracking: Monitor platform commissions and provider payouts.
• Refund & Dispute Handling: Manage chargebacks and customer complaints.
• Subscription Plans: Create, edit, and manage SaaS tiers (free, premium, backer-only).

🛡️ Security & Compliance

• Data Encryption Control: Enforce HIPAA-style security for pet health data.
• Audit Logs: Track all admin activities for accountability.
• Compliance Management: Ensure GDPR/CCPA adherence.
• Fraud Detection: AI alerts for fake bookings, spam accounts, or suspicious payments.

⚙️ System & Infrastructure

• Microservices Dashboard: Monitor uptime, latency, and service health.
• Scalability Tools: Add new regions, languages, and marketplaces.
• Feature Flags: Enable/disable features (dating, insurance, subscriptions) by region or phase.
• API Management: Control third-party integrations (maps, insurance, delivery).

📢 Marketing & Communication

• Campaign Management: Run push notifications, email campaigns, and promotions.
• Blog & SEO Tools: Publish updates, educational content, and announcements.
• Backer Perks: Manage crowdfunding rewards and lifetime benefit allocations.
• Community Engagement: Post official updates inside app/community.

🚨 Emergency & Escalation Tools

• Crisis Alerts: Broadcast emergency messages (e.g., recall alerts, vet advisories).
• 911/Emergency Routing: Ensure concierge escalations to verified emergency contacts.
• Content Freeze: Temporarily pause community/dating feeds in case of misuse.
• Vet Network Control: Approve or block service availability in emergencies.

🔧 Super Admin Benefits

• Full ecosystem control across owners, providers, and services.
• Data-driven decision-making with real-time analytics.
• Safety-first oversight through AI moderation + manual checks.
• Scalable business growth by adding regions, services, and revenue streams.

📲 Super Admin powers Wagtiva’s ecosystem.
With these tools, the platform ensures trust, safety, compliance, and growth at scale.